Cultural Integration

Valeria Strappa, Head of M&A Integrations and Client Relationship Management at JPMorgan Chase & Co, walks us through how she performs cultural integration post close. 

As you close the deal, a conversation between CEO to CEO needs to happen about the behaviors and processes that you want to keep, and you want to replace for the target company. Transparency and balance are key. You want to keep what makes the target company efficient while getting your synergies. After day one, put emphasis on these agreed changes and make sure they are enforced.