People Centric M&A
This course explains how to design the experience of key stakeholder groups during the integration and develop an integration structure and strategy, which delivers against the desired experience.
What you’ll learn
- Understanding Current and Designing the Future CX
- How to Compare Your Company and Prioritize Integration
- Internal vs External Orientation
- Creating an Empathy Map
Course content
How to Design and Deliver the Experience
M&A Onboarding
Understanding Change
When Deals are an Emotional Roller Coster
Customer Experience Map Example
Q&A with Chris
Who is this course for
This course is intended for those looking to design the key stakeholder group experience during the integration.
Instructor
.jpeg)
Christian von Bogdandy is responsible for revenue generation and utilization of over 130 service professionals in the San Francisco Market with a strong focus on High-Tech and Retail.
Badges
Upon completion, members will receive a "People Centric M&A" course badge.
Have any questions?
The M&A Science Academy is an online-platform where you can access courses taught by M&A professionals. The courses cover a wide variety of M&A topics such as integration, divestitures, due diligence, management styles, and more.
The M&A Science Academy includes courses from M&A experts who are eager to share their stories, failures, and successes.
Our goal is to provide users with knowledge from industry practitioners that can be applied to their own practices.
The M&A Science Academy courses were created to cover a range of topics based upon common M&A challenges. We are going to be adding new content regularly so feel free to explore new areas!
Explore other courses
.jpg)
