Evolving Your M&A Integration Function
The Covid-19 pandemic has completely transformed how most people work, and M&A is no different. Atlassian is one of the first companies to make acquisitions fully remote. In this interview, Christina Amiry, Head of M&A Strategic Operations, Integration at Atlassian, discusses how to evolve your M&A integration function in the digital era.
"We've learned time and time again, don't dive directly into planning work. Get to know each other and help to understand each other's teams, processes, and the key people first." - Christina Amiry
Confluence - This is their corporate Wikipedia where all their documentation lives.
Jira - This is a powerful work management tool that allows them to work together as a team and help the next deal get smarter.
Slack - Slack is their chat tool of choice.
Zoom - They also use Zoom for meetings and messaging.
Engagement with the Target
The most significant change in their M&A process is how they engage with the target company. At first, they thought using zoom was enough, but it wasn't. People still felt disengaged because they couldn't feel and see everyone.
To combat this, Atlassian opened up its tools to new employees. They included them in Slack channels, opened their Confluence page, and conducted more check-in calls. Their CEO also recorded videos that welcome newly acquired employees and share Atlassian's passion and mission. The key is to make sure they feel welcome and a part of the larger organization.
Because they are so open and collaborative during this digital era, Atlassian comes across burnout. Whether it's real or not, sometimes people feel the need to always be online.
One thing they have worked very hard on is Slack etiquette, managing calendars, and managing schedules effectively. This allows people to allocate their time and be prepared for any meetings to avoid stress and burnout.
At the very heart of changing how and where they work, invoking changes in the workplace has required a lot of trust and time spent building relationships. They share the company strategy with acquired employees, as it strongly helps with engagement. As they become more comfortable, they are more welcoming to the changes and new tools introduced.